Tag Archives: Government Accountability

Biden Signs Executive Order to Improve Customer Experience and Service Delivery for the American People: Here’s What That Means

Breezy Point,New York, in aftermath of Hurricane Sandy. The 25 million individuals, families, and small businesses who live through a Federally recognized natural disaster each year will benefit from  President Biden’s executive order to expedite delivery of services © Karen Rubin/news-photos-features.com

President Biden signed an Executive Order directing his administration to improve the “customer experience and service delivery” to the American people, building in accountability and transparency “into everything we do and that we’re good stewards of taxpayers dollars. “We have to prove democracy still works, that our government still works and can deliver for our people,” he stated.

Biden’s executive order is intended to promote fiscal stewardship by improving the Government’s delivery of services to the American people. The Executive Order directs 17 federal agencies to take more than 30 actions that aim to improve people’s lives and make it easier and simpler to access government services and benefits. 

Under the Executive Order, retirees will be able to claim their Social Security benefits online more easily; Medicare recipients will receive personalized online tools so they can save money on drugs, manage their health care, and access expanded customer support options;  taxpayers will be able to save time by having the option to schedule customer support callbacks; travelers will be able to renew their passports securely online; and more.

“These efforts are part of the Biden Administration’s commitment to rebuild trust in government and put people at the center of everything the government does.”

Here is a fact sheet from the White House spelling out how services will be improved:

The Federal Government interacts with millions of people each day and provides vital services during some of the most critical moments in people’s lives. Whether searching for vaccine safety information, claiming retirement benefits, receiving health insurance, passing through a security checkpoint, or checking the status of a farm loan application, Americans expect Government services to be responsive to their needs. But too often, people have to navigate a tangled web of Government websites, offices, and phone numbers to access the services they depend on. The Biden-Harris Administration is committed to ensuring an effective, equitable, and accountable Government that meets the needs of its people.
 
Today, the President is taking decisive action to promote fiscal stewardship by improving the Government’s service delivery to its customers, the American people. The President will sign an Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, directing that Government leaders account for the experiences of the public in seeking Government services. The President is making sure we’re building accountability and transparency into everything we do and that we’re good stewards of taxpayer dollars. As the President has said: “We have to prove democracy still works, that our government still works and can deliver for our people.”
 
The Executive Order directs Federal agencies to put people at the center of everything the Government does. Specifically, the Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people’s lives and the delivery of Government services. The Executive Order also creates a sustained, cross-government service delivery process that aligns to the moments that matter most in people’s lives – like turning 65, having a child, or applying for a small business loan. As part of this framework, the Administration will work to identify and define critical services that meet customers’ needs and expectations, assess performance delivery and report it publicly, incorporate customer feedback during each interaction, and ultimately ensure services deliver a better experience to the public. Every interaction between the Government and the public, whether it involves filing taxes or renewing a passport, is an opportunity to deliver the value, service, and efficiency that the public expects and deserves.
 
The Government has designated 35 High-Impact Service Providers in Federal agencies as key service providers due to the volume and types of benefits, services, and programs they deliver to the public. As part of this Executive Order, agencies commit to putting their customers at the center of everything they do. These actions include modernizing programs, reducing administrative burdens, and piloting new online tools and technologies that can provide a simple, seamless, and secure customer experience. The types of high-quality interactions the American people should expect to have with their Government, and that the Executive Order addresses, include:
 

RETIRING

 
For the 54.1 million Americans who are over the age of 65, and the nearly 4 million Americans who become eligible for Social Security benefits each year, who manage their retirement and health care benefits:

  • Retirees will be able to claim their benefits online, receiving updates on the status of their application throughout the process.
  • Medicare recipients will receive personalized online tools so they can save money on drugs, manage their health care, access expanded customer support options (including an in-network pharmacy finder tool), and enjoy a streamlined enrollment experience with the Social Security Administration.

FILING AND MANAGING YOUR TAXES

 
For the 240 million individuals and businesses who file tax returns each year and the 167 million people who call the IRS for help: 

  • Filers will save time by having the option to schedule customer support call-backs.
  • Filers will be provided with new online tools and services to ease the payment of taxes, which may include automatic direct deposit refunds based on prior year tax returns, tax credit eligibility tools, and expanded electronic filing options.

SURVIVING A DISASTER

 
For the 25 million individuals, families, and small businesses who live through a Federally recognized natural disaster each year:

  • After a disaster, more survivors will be able to focus on helping their families, businesses, and communities because of streamlined assistance processes, rather than having to navigate a complex Government bureaucracy to get the help they need. Disaster survivors will no longer need to navigate multiple assistance forms across multiple agencies to get the help they need, saving time and energy to allow them to focus on their recovery and well-being. Survivors will have access to more flexible mechanisms to provide supporting documentation, such as virtual inspections and submitting photos of disaster damage from a mobile phone.

TRAVELING

 
For the more than 2 million daily passengers who travel through U.S. airports each year:

  • Americans will be able to renew their passports securely online, saving time from having to wait and the effort and cost required to print, go to a post office, and use a paper check. This new online process will be done with safety and security.
  • Passengers will have shorter security and check-in lines at airports due to increased use of technologies, like new security machines and computers with advanced screening features that streamline these processes.
  • Passengers with urgent, time-sensitive questions or concerns will find it easier to connect with and get help from the Transportation Security Administration through additional channels of communication.

FINANCING POST-SECONDARY EDUCATION

 
For the 1 in 6 Americans, or approximately 45 million people, who are managing their student loans:

  • Direct Loan borrowers will need to navigate only a single repayment portal on StudentAid.gov, so that they can apply for, manage, and repay their loans without having to visit multiple websites and manage multiple sets of credentials for different aspects of their student loans.
  • Public Service Loan Forgiveness candidates, including civil servants and active-duty service members, will be able to apply for the program with less paperwork than currently and without having to fill out forms with information they have already provided to the Federal government previously.
  • Students and borrowers can receive relevant recommendations for other benefits and services they may qualify for, like health care subsidies, broadband support, and food assistance, in order to connect them with support to lower additional economic barriers to post-secondary education completion.

MANAGING VA HEALTH CARE AND BENEFITS

 
For the 200,000 service members who transition to civilian life each year and the more than 18 million Veterans across the United States:

  • Service members and veterans will be able to use Login.gov accounts to access VA.gov and its information about the health care and benefits they’ve earned, and outdated and duplicate VA.gov sign-in options will be removed across VA websites and mobile apps.
  • Veterans and beneficiaries, and their caregivers or other designated representatives, will be able to access digital services through a single, integrated, and fully inclusive digital platform on VA.gov and a flagship VA mobile application so that VA’s customers don’t have to use separate portals, websites, or mobile applications when managing their health care and benefits online.

REDUCING BARRIERS FOR THOSE EXPERIENCING POVERTY

 
For the tens of millions of Americans who rely on critical safety net programs:

  • Low-income families can more easily enroll in Federal benefits and recertify their income status more easily across programs using direct certification, a process that automatically certifies income-eligible individuals without extra paperwork, instead of managing multiple, complicated processes that waste time and cause frustration.
  • Those navigating across multiple programs can expect a “no-wrong door” approach – interacting with one Federal program can help get them connected with other benefits and streamline enrollment for which they are eligible.

FINANCING YOUR BUSINESS

 
For the more than 30 million small business owners who may seek credit to grow their businesses and the 90% of U.S. farms that are small and family-owned:

  • Small business owners will be able to submit applications knowing that they will receive prompt and consistent service, such as reduced call center wait times, across Small Business Administration programs, including loans, grants, and certifications, because the agency will measure these experiences.
  • Farmers will be able to quickly and easily apply for loans from the Department of Agriculture with the support of digital tools, saving time, reducing unnecessary paperwork, and avoiding unnecessary trips to a county office.

SUPPORTING WOMEN, INFANTS, AND CHILDREN

 
For women seeking maternal health care and nutrition access in the critical early years of children’s lives:

  • More patients will be able to get more automated access to their electronic prenatal, birth, and postpartum health records (including lab results, genetic tests, ultrasound images, and clinical notes) to improve their experience and support better care coordination.
  • For the women who deliver 43% of all births in the United States each year covered by Medicaid, patients will have access to safer and more equitable care because of strengthened requirements for maternal health quality measurement, including perinatal quality and patient care experience, and measures will be evaluated by race and ethnicity to better identify and address inequities in maternal health care delivery and outcomes.
  • 7 million women and their children, including half of all infants born in the United States who are eligible for benefits through the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), will be able to grocery shop online, providing an alternative way to access healthy foods for their families.

MANAGING YOUR HEALTH

 
All Americans should be able to access the vital health services they need at the time that they need them. Under this Executive Order:

  • Patients will have increased ability to use telehealth with their doctors, connecting rural Americans, individuals with disabilities, or individuals seeking the convenience of remote options with the health care they need.

UPDATING YOUR PERSONAL INFORMATION ONCE

 
For the more than 30 million people who move each year, and approximately 2 million people who change their names each year:

  • Individuals who move their residences can update their addresses one time with the Federal Government and choose which other Federal or State entities they would like that information shared with.
  • Individuals seeking to change their names will be able to do so without having to appear in person at a Social Security Administration office, provide a wet signature, and submit original documents.

ADDITIONAL ACTIONS

  • USA.gov will be redesigned as a centralized and streamlined “digital Federal front door” so the public can get access to all Government benefits, services, and programs in just 1 to 3 clicks, taps, or commands from the USA.gov homepage, without navigating duplicate and outdated Federal websites. That home page will feature a new user experience based on the key life events, moments that matter most, and top tasks that Americans experience throughout their lives when interacting with Government.
  • Tribal communities will be able to expect more streamlined and integrated grants application processes, rather than having to provide information over and over again to the Federal government and navigate across multiple agency websites.
  • The Fish and Wildlife Service will provide more of their service transactions online, including for special use permits for National Wildlife Refuge System locations and several high-volume application forms required for individuals and businesses that import, export, or re-export animals, plant, and their products internationally. These transactions currently can take weeks or even months to process, and can require multiple paper forms to be mailed.

 
This Executive Order is a continuation of the launch of the President’s Management Agenda (PMA) Vision, which prioritizes delivering excellent, equitable, and secure Federal services and customer experience. The PMA recognizes that improving the delivery, efficiency, security, and effectiveness of Government programs will advance equity, enhance people’s everyday interactions with public services, and provide greater opportunities for those who need it the most.
 
The Government’s primary mission is to serve. By placing people at the center of everything we do, the Government will be able to deliver timely, modern, and secure services to you – the people. We will rebuild trust in our Government, ensure no one is left behind, and inspire others to join us in serving future generations of Americans.

Democratic Race for 2020: Warren Plan to Restore Integrity and Competence to Government After Donald Trump

Senator Elizabeth Warren, running for the 2020 Democratic nomination for president, released her plan to “Restore Integrity and Competence to Government After Donald Trump” © Karen Rubin/news-photos-features.com

The vigorous contest of Democrats seeking the 2020 presidential nomination has produced excellent policy proposals to address major issues. Senator Elizabeth Warren released her plan to “Restore Integrity and Competence to Government After Donald Trump”

Donald Trump’s presidency has been a dark period in American history. That period won’t end just because Donald Trump has left office. If we want to write a new chapter in the American story — one in which the government and economy actually work for the people — we will have to cleanse the corruption from our government and urgently act to appoint officials who will bring integrity to public service,” Warren states.

This is from the Warren campaign:

Charlestown, MA – In one year, the next president will start her first full day of work. Donald Trump will be leaving behind a disaster: agencies gutted, others run by lobbyists and rife with corruption and policies that have thrown our country into crisis. The next president will need to have the energy, expertise, and vision to safeguard our country, rebuild the government swiftly, and make fundamental changes so that it works for the American people. 
 
Elizabeth has a plan to restore integrity and competence to government after Donald Trump. She will:
 
Address the corruption and incompetence of the Trump Administration by: 

Asking for the resignations of all political appointees, including U.S. Attorneys, with an exception only for those positions necessary to preserve continuity and protect national security during the transition period.

Establishing an independent Justice Department Task Force to investigate violations by Trump administration officials of federal bribery laws, insider trading laws, and other anti-corruption and public integrity laws, and give that task force independent authority to pursue any substantiated criminal and civil violations.

Reviewing the performance of independent agencies and removing leading officials for cause where there is justification to do so. 

Identifying federal contracting arrangements that arose as a result of corruption in the Trump administration – and ending them. 

 Swiftly appoint new personnel:

Elizabeth will announce her choices for the Cabinet by December 1, 2020, other top nominations by December 15, 2020, and fully staff all senior and mid-level White House positions by Inauguration Day.

She will not hire any current lobbyists. If someone has served as a corporate lobbyist in the past, they will have a six year cooling off period and there will be no waivers or exceptions. Non-corporate lobbyists will have a two year cooling off period, and any waivers will be made public.

She will also institute a number of rules to make sure that executive branch officials are working on behalf of the people – not themselves or their former employers.

She will use a number of existing tools to swiftly fill government vacancies. 

Build a government that reflects the energy and diversity of America:

The Cabinet and senior leadership team will reflect the full diversity of America, including having at least 50% of Cabinet positions filled by women and non binary people.

LGBTQ+ people will be represented across all levels of government, including in leadership roles.

She will diversify recruitment to direct real resources toward attracting entry-level applicants for public service from HBCUs, Tribal Colleges and Universities, Hispanic Serving Institutions, and other minority-serving institutions, and reform high-level recruiting processes to attract diverse experienced hires into senior management positions.

She will create new paid fellowship programs for federal jobs for people from marginalized communities and low-income applicants, including formerly incarcerated individuals.

She will open up promotion pathways by requiring every federal agency to incorporate diversity as part of their core strategic plan and creating support networks through a government-wide mentorship program that centers Black and Brown employees. 

And she will recommit to President Obama’s efforts to raise the level of people with disabilities in federal service. 

Read more about her plan here and below:
 
One year from today, the next president will begin her first full day of work. She will be inheriting a government in crisis: from children in cages at detention facilities near the border to a reckless foreign policy that endangers our country and a bigoted ban on travelers from Muslim-majority countries, our country will be in desperate need of immediate course correction. Further, Donald Trump will leave behind a government that has been infected by corruption and incompetence, and his vindictive actions as president suggest that he is likely to do everything he can to undermine the next president. We cannot assume that everything will be fine once Donald Trump leaves office. The next president will need to have the energy, expertise, and vision to safeguard our country, rebuild the government swiftly, and make fundamental changes so that it works for the American people. 
 
I know how to get the government working for the people because I’ve done it before. Back in 2010, President Obama picked me to get the Consumer Financial Protection Bureau (CFPB) up and running. We recruited a mission-driven staff and set up the organization, and it took swift action to protect Americans from financial predators and make financial products safer. From defending people with crushing levels of student debt to fighting for servicemembers and their families who were targeted by financial vultures, the agency used every tool in its toolbox to stand up for ordinary Americans. And that agency has now returned more than $12 billion directly to people who were cheated. 
 
I have also spent the last seven years in the Senate studying the intimate details of how our government works, finding the levers that can bring about big structural change, and identifying the key positions that are responsible for making these changes. And I have learned from a diverse community of experts who share my vision for progressive, structural change and who know the executive branch inside and out.
 
My agenda would make our government and our economy work for everyone. It starts with anti-corruption reforms, democracy reforms, campaign finance reforms — reforms that will break the stranglehold that corporate interests have on Washington and get our government working for the people. We’ll also make our economy work for everyone — from cancelling student loan debt to providing universal child care for every kid age 0 to 5 to investing in green manufacturing. But achieving this agenda while also addressing the crises that Donald Trump has created will require an energetic president with expertise on how the executive branch works, a real commitment to making the executive branch free from corruption, and the courage to use every tool available to deliver for working families. 
 
Donald Trump has done serious damage to our government. Of over 700 key government posts requiring Senate confirmation, the Trump administration has failed to confirm nearly a third. At both the Department of Homeland Security and the Department of Justice, less than half of all key positions have been filled. The Trump administration has had 28 acting cabinet secretaries over three years – more than the total number of acting secretaries in either Bill Clinton or Barack Obama’s eight years in office. Senior career civil servants have been leaving the Trump administration at a record pace. Approximately 1 in 5 members of the Senior Executive Service left the administration in 2017 – a far greater share than during previous transitions, draining the agencies of long-held expertise and institutional knowledge. 
 
Of the positions he has filled, Donald Trump has been stacking the government with lobbyists, campaign donors, and cronies. Halfway through his first term, he had already hired 281 lobbyists into political appointments. Shortly after being elected, thirty-eight percent of those he picked for high-level government jobs were donors and during his first two years, 40% of his ambassadors came from outside the foreign service. The mix of industry insiders and donors has both created turmoil and opened up an opportunity for big businesses to tilt the rules in their favor. This government run by and for lobbyists has dismantled workplace safety and environmental rules, health care protections, and dozens of other programs and regulations that benefit working people. 
 
Rebuilding our government to work for the people won’t just happen. It’s going to require painstaking work, extraordinary drive and urgency, and a serious plan to root out the corruption and incompetence that Trump will leave behind. That means cleaning out the corruption that has infected the government, and it means moving immediately to fill key jobs and set up agencies with capable officials committed to putting the public interest first. 
 
Addressing the Corruption and Incompetence of the Trump Administration
 
On day one of my presidency, I will take aggressive steps to root out the corruption and incompetence of the Trump administration and to hold that administration accountable. I will:  

Remove all political appointees. Rooting out the corruption in our government starts with wiping the slate clean on political appointments. Donald Trump gave influential, high-ranking positions to his donors, friends, and political allies. I will ask for the resignations of all political appointees, including U.S. Attorneys, save only those positions necessary to preserve continuity and protect national security during the transition period. 
 

Prevent political appointees from burrowing into career positions. The law outlines clear rules that help prevent political appointees from circumventing standard hiring practices and “burrowing” into the government by converting from a political appointment into a career position. I will strengthen enforcement of rules around conversion from appointed positions to career civil service to root out officials who attempt to burrow into agencies.
 

Establish a Justice Department Task Force to investigate corruption during the Trump administration and to hold government officials accountable for illegal activity. Donald Trump has run the most corrupt administration in history. He was impeached for withholding foreign aid in an effort to try to benefit his re-election campaign. He has enriched himself and his business through the power of his office. And there are public reports of potentially illegal corruption in every corner of his administration. If we are to move forward to restore public confidence in government and deter future wrongdoing, we cannot simply sweep this corruption under the rug in a new administration. That’s why I will direct the Justice Department to establish a task force to investigate violations by Trump administration officials of federal bribery laws, insider trading laws, and other anti-corruption and public integrity laws, and give that task force independent authority to pursue any substantiated criminal and civil violations. I have also committed to establishing a task force to investigate accusations of serious violations by immigration officials during the Trump era. 
 

Review the performance of independent agencies and remove leading officials for cause where there is justification to do so. For good reason, the heads of independent agencies can only be removed for cause — for example, if they neglect their duties or engage in malfeasance while in office. My administration will review these agencies and determine whether any of these agency heads warrant removal for cause — and I will not hesitate to use my for-cause removal authority if the facts justify it.
 

Identify federal contracting arrangements that arose as a result of corruption in the Trump administration – and end them. The corruption in the Trump administration extends beyond those who work for the government directly to those who have won contracts to execute government services. For example, Donald Trump repeatedly pushed the Army Corps of Engineers to award a border wall contract to a particular company; the company won the contract despite not meeting the standards for a bid. My administration will review major contracts executed under the Trump administration to identify conflicts of interest and other forms of corruption and take action to cancel any contracts procured as a result of corrupting influences.  

Swiftly Appoint New Personnel Who Will Undo the Trump Administration’s Disastrous Policies, Restore Integrity to Government, and Fight on Behalf of the American People
 
It would be foolish to assume that after Trump is gone, the government will start moving in the right direction all on its own. This will be no ordinary transition between administrations. One year from now, the next president will take charge in the middle of multiple crises – from the border, to our foreign policy, to the undermining of health, safety, and environmental rules, to the hollowing out and corruption of our public institutions.  
 
My transition will move faster than any transition in modern history to identify appointees and develop plans for making change starting on day one. Unlike previous transitions, we will not be able to assume good faith cooperation on the part of the outgoing administration, and we do not have an outgoing administration that shares even the most basic values. There will be no time to lose in putting teams in place to address the crises this administration has brought on our country – and to take action on the extraordinary challenges that the American people face. 
 
And that is why I am committing to announcing my choices for the Cabinet by December 1, 2020, other top nominations by December 15, 2020, and fully staff all senior and mid-level White House positions by Inauguration Day. Historically, the Obama administration was the most successful at sending nominations to the Senate, delivering 35 nominations for confirmation on his first day in office. As president, I will send the largest package of nominees to the Senate for confirmation on day one. In addition, I will have the senior and mid-level ranks of my White House fully staffed on day one, so that we can hit the ground running.
 

  Trump Obama GW Bush Clinton  GHW Bush
Day 1 28 35 13 25 18
Day 100 71 190 85 176 95
Day 200 277 433 414 345 315

 
Source: Partnership for Public Service, Center for Presidential Transition
 
have often said that personnel is policy. The choices of who to appoint are policy choices, because individuals make policy decisions. But personnel is also performance. If our government doesn’t have good people, it can’t perform for the American people. To meet this ambitious schedule while also ensuring that our government reflects the interests of all Americans, I will focus on three key areas: instituting hiring rules and practices that end the revolving door and prevent corruption; building an administration that reflects the experiences and diversity of our country; and using all available tools to swiftly fill vacancies.
 
Ending the Revolving Door and Preventing Corruption
We must ensure that the next administration isn’t afflicted by the corrupting influence of money that plagues Washington. I have introduced the biggest anti-corruption legislation since Watergate and my first priority as president is to pass my Anti-Corruption and Public Integrity Act, so that we can clean up every aspect of Washington policymaking. 
 
But there are many actions a president can take all by herself, and my administration will adopt the strictest anti-corruption hiring rules of any administration in American history. And that starts by ending the revolving door between big corporations and their lobbyists and government jobs.

My administration will not hire any current lobbyists.  If someone has served as a corporate lobbyist in the past, my administration will require them to have a six year cooling off period before they are eligible for a government position, and there will be no waivers or exceptions. Non-corporate lobbyists will have a two year cooling off period, and any waivers will be made public. 

My administration will not hire employees of for-profit federal contractors, unless I personally review the situation and decide it is in the national interest. For-profit contractors and licensees do business with the government – they are often awarded huge contracts and licenses for important federal projects. Unless I make a specific exception, my administration will not hire employees of such firms into the agencies or departments that awarded contracts to their former employers for four years after their last contract or license was awarded.

My administration will not hire executives of companies that break federal law or are under investigation unless six years have passed since the conclusion of the investigation or enforcement action. People in the private sector can have valuable experience to bring to public service. But too often, government agencies hire senior executives at companies and banks that have broken federal law, are subject to enforcement actions, or are under investigation. Leaders of companies and banks that don’t follow the law should not be in a position of public trust developing and enforcing the law. These appointments stop in my administration. 

My administration will not hire any person who receives a “golden parachute” from their employer. “Golden parachutes” – payments, bonuses, salaries, or other forms of compensation contingent on accepting a position in the federal government – create the impression that the recipients will work in their former employers’ best interest – not the public’s. A Warren administration will not allow such arrangements. 

In addition to these hiring restrictions, my administration will institute rules to make sure that executive branch officials are working on behalf of the people – not themselves or their former employers: 

To prevent conflicts of interest, officials in my administration will have to divest from any individual stock, bond, or other investment that federal ethics officials determine may be directly influenced by the actions of the employee’s agency. 

Senior officials in my administration will be required to divest from all complex investments – including individual stocks and bonds, as well as commercial real estate and privately-owned or closely-held businesses. 

Senior officials must also commit to divesting any interests in family trusts if ethics officials determine that an asset belonging to the trust might pose a conflict of interest.  

Further, executive branch officials who have not been Senate confirmed must recuse themselves from matters affecting their former employer, direct competitor, client, or organization that an employee belonged to in the last four years.  Senior officials will be prohibited from being employed by or consulting for the private sector while simultaneously working in the federal government. And anyone who volunteers for the federal government, including White House staff and advisors, will have to agree to abide by all federal ethics rules too. 
 
The revolving door goes both ways, and too often, people in government depart and take jobs working at the very firms they had been regulating. At best, this creates the appearance of corruption. At worst, individuals who are thinking about their next job corrupt the policymaking process to favor potential employers. We will end this kind of revolving door corruption. 

Senior members of my administration will be required to pledge not to accept a lobbying appointment after finishing their official duties – for life. This will apply to all members of my Cabinet, heads of agencies, my Vice President – and me.  

All other members of my administration will have to commit to not lobby their former office or agency for two years after they leave the administration – and six years if they become corporate lobbyists – or until the administration ends, whichever is longer.  

Senior government officials in my administration will also have to pledge for a year not to work for or accept payment from any company that has lobbied their department or office within the past two years. 

Senior government officials in my administration will be asked to commit not to work for any giant bank or company worth more than $150 billion, any federal contractor receiving more than $5 billion in revenue from federal contracts, or any market-dominant company, as determined by the Attorney General, for four years after leaving their post. And anyone in my administration who participated in the process of granting a contract or license to a for-profit contractor will also be required to agree not to accept a job with that contractor for at least four years after leaving government service. 

Both President Obama and President Trump issued their own ethics pledges at the start of their administrations – and despite good intentions, both failed to curb the number of lobbyists and government officials that spin through the revolving door. That’s why the steps I have outlined here will eliminate the loopholes in previous ethics pledges, principally by expanding the definition of ‘lobbyist’ to include anyone who is hired to influence government, not just those who are required to register as a lobbyist under current law. Additionally, my plan requires every executive branch employee – not just political appointees – to abide by these rules as a condition of their government service and extends the cooling off periods for executive branch staff to prevent them from lobbying their former agency or office through the end of an administration. And it removes the president’s ability to waive these requirements for corporate lobbyists and executives of law-breaking companies.
 
Building a Government that Reflects the Energy and Diversity of America
It is not enough, of course, to have people in government who don’t have conflicts of interest. We need people who are passionate about the mission of their agencies, deeply understand the needs and experiences of all Americans, and reflect the diversity of the American people. 
 
Under the Trump Administration, we have seen appointees who are actively hostile to the mission of their agencies. Secretary of Education Betsy Devos doesn’t believe in public education. EPA Administrator Andrew Wheeler doesn’t think climate change is a top priority. As President, I will appoint people who want to fulfill the purposes of our government, not undermine it — and that starts with some serious departures from the Trump Administration. For example, I will appoint: 

A Secretary of Education who has been a public school teacher.

A Secretary of Labor who has been a labor leader, and appointees to the National Labor Relations Board who have a record of fighting for workers.

A Secretary of Agriculture who has a demonstrated commitment to advocating for Black farmers.

A Secretary of Homeland Security who is committed to undoing the damage caused by the Trump administration and who believes that immigration makes our country stronger, not weaker.

Department of Justice officials who believe in voting rights and the rule of law – including for the president.

Antitrust officials who will aggressively scrutinize mergers, bring challenges to vertical and horizontal mergers, and are not afraid to take on big tech, big ag, big pharma, and other consolidated industries. 

A Securities and Exchange Commission chair who will require corporate political spending disclosure, strictly enforce our securities laws, and use all existing tools to require robust disclosure of climate-related risks.

A Federal Communications Commission chair who will restore the 2015 Net Neutrality rules, block monopolistic mergers by media and telecom corporations, and protect the Lifeline program that helps low-income Americans afford broadband Internet. 

An EPA head who believes in the urgency of addressing climate change and protecting our environment. 

Federal Reserve officials who believe in the agency’s full employment mandate, recognize that inflation fears have been overblown for years, and who are willing to let wages grow. 

Our government officials can best serve the American public when they reflect the diversity of the country itself. The federal government does a dismal job on diversity and inclusion. The share of Latinas in the federal workforce is about half that of the entire workforce. Even though Black women are disproportionately represented in the federal workforce, they are nearly absent from its leadership ranks. White workers make up nearly 80% of the senior civil service despite making up only 63% of the overall federal workforce. The Obama administration worked to raise the proportion of people with disabilities to more than 14% of the federal workforce, but that dropped to 9.2% under Trump. My administration will be committed to diversity and inclusion, starting on day one. I will: 

Build a Cabinet and senior leadership team that reflects the full diversity of America, including having at least 50% of Cabinet positions filled by women and non binary people.

Ensure representation of LGBTQ+ people across all levels of government, including in leadership roles.

Diversify recruitment to direct real resources toward attracting entry-level applicants for public service from HBCUs, Tribal Colleges and Universities, Hispanic Serving Institutions, and other minority-serving institutions, and reform high-level recruiting processes to attract diverse experienced hires into senior management positions.

Create new paid fellowship programs for federal jobs for people from marginalized communities and low-income applicants, including formerly incarcerated individuals.

Open up promotion pathways by requiring every federal agency to incorporate diversity as part of their core strategic plan and creating support networks through a government-wide mentorship program that centers Black and Brown employees. 

Recommit to President Obama’s efforts to raise the level of people with disabilities in federal service — and I will include federal contractors and internship programs too.  

Using Existing Tools to Swiftly Fill Government Vacancies
To implement the kind of big, structural changes I have proposed, we will need to address the substantial vacancies in career civil service positions left behind by the Trump administration. For example, the State Department lost a significant percentage of its employees in the first year of the Trump Administration alone. The federal government has a number of tools to expedite hiring processes, and a Warren administration would use them to put well-qualified public servants to work as quickly as possible. For example:

My Office of Personnel and Management (OPM) will use its direct hire authority to identify areas of severe shortage and allow agencies to waive competitive hiring processes in these areas of critical need.

My administration will use its Veterans’ Recruitment Appointment authority to fill certain positions with veterans using expedited hiring processes. 

My administration will reinstate qualified government officials who left public service through a streamlined hiring process, and 

I’ll also ensure that federal agencies effectively use agency-specific hiring authorities to fill key positions. 

Finally, I will designate officials at OPM to work with agencies to ensure that they are using their hiring authorities as effectively as possible while also prioritizing diversity in hiring and following all relevant laws, regulations, and administration policies. 

Read Warren’s plan here