Tag Archives: disaster aid

Biden Signs Executive Order to Improve Customer Experience and Service Delivery for the American People: Here’s What That Means

Breezy Point,New York, in aftermath of Hurricane Sandy. The 25 million individuals, families, and small businesses who live through a Federally recognized natural disaster each year will benefit from  President Biden’s executive order to expedite delivery of services © Karen Rubin/news-photos-features.com

President Biden signed an Executive Order directing his administration to improve the “customer experience and service delivery” to the American people, building in accountability and transparency “into everything we do and that we’re good stewards of taxpayers dollars. “We have to prove democracy still works, that our government still works and can deliver for our people,” he stated.

Biden’s executive order is intended to promote fiscal stewardship by improving the Government’s delivery of services to the American people. The Executive Order directs 17 federal agencies to take more than 30 actions that aim to improve people’s lives and make it easier and simpler to access government services and benefits. 

Under the Executive Order, retirees will be able to claim their Social Security benefits online more easily; Medicare recipients will receive personalized online tools so they can save money on drugs, manage their health care, and access expanded customer support options;  taxpayers will be able to save time by having the option to schedule customer support callbacks; travelers will be able to renew their passports securely online; and more.

“These efforts are part of the Biden Administration’s commitment to rebuild trust in government and put people at the center of everything the government does.”

Here is a fact sheet from the White House spelling out how services will be improved:

The Federal Government interacts with millions of people each day and provides vital services during some of the most critical moments in people’s lives. Whether searching for vaccine safety information, claiming retirement benefits, receiving health insurance, passing through a security checkpoint, or checking the status of a farm loan application, Americans expect Government services to be responsive to their needs. But too often, people have to navigate a tangled web of Government websites, offices, and phone numbers to access the services they depend on. The Biden-Harris Administration is committed to ensuring an effective, equitable, and accountable Government that meets the needs of its people.
 
Today, the President is taking decisive action to promote fiscal stewardship by improving the Government’s service delivery to its customers, the American people. The President will sign an Executive Order, Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, directing that Government leaders account for the experiences of the public in seeking Government services. The President is making sure we’re building accountability and transparency into everything we do and that we’re good stewards of taxpayer dollars. As the President has said: “We have to prove democracy still works, that our government still works and can deliver for our people.”
 
The Executive Order directs Federal agencies to put people at the center of everything the Government does. Specifically, the Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people’s lives and the delivery of Government services. The Executive Order also creates a sustained, cross-government service delivery process that aligns to the moments that matter most in people’s lives – like turning 65, having a child, or applying for a small business loan. As part of this framework, the Administration will work to identify and define critical services that meet customers’ needs and expectations, assess performance delivery and report it publicly, incorporate customer feedback during each interaction, and ultimately ensure services deliver a better experience to the public. Every interaction between the Government and the public, whether it involves filing taxes or renewing a passport, is an opportunity to deliver the value, service, and efficiency that the public expects and deserves.
 
The Government has designated 35 High-Impact Service Providers in Federal agencies as key service providers due to the volume and types of benefits, services, and programs they deliver to the public. As part of this Executive Order, agencies commit to putting their customers at the center of everything they do. These actions include modernizing programs, reducing administrative burdens, and piloting new online tools and technologies that can provide a simple, seamless, and secure customer experience. The types of high-quality interactions the American people should expect to have with their Government, and that the Executive Order addresses, include:
 

RETIRING

 
For the 54.1 million Americans who are over the age of 65, and the nearly 4 million Americans who become eligible for Social Security benefits each year, who manage their retirement and health care benefits:

  • Retirees will be able to claim their benefits online, receiving updates on the status of their application throughout the process.
  • Medicare recipients will receive personalized online tools so they can save money on drugs, manage their health care, access expanded customer support options (including an in-network pharmacy finder tool), and enjoy a streamlined enrollment experience with the Social Security Administration.

FILING AND MANAGING YOUR TAXES

 
For the 240 million individuals and businesses who file tax returns each year and the 167 million people who call the IRS for help: 

  • Filers will save time by having the option to schedule customer support call-backs.
  • Filers will be provided with new online tools and services to ease the payment of taxes, which may include automatic direct deposit refunds based on prior year tax returns, tax credit eligibility tools, and expanded electronic filing options.

SURVIVING A DISASTER

 
For the 25 million individuals, families, and small businesses who live through a Federally recognized natural disaster each year:

  • After a disaster, more survivors will be able to focus on helping their families, businesses, and communities because of streamlined assistance processes, rather than having to navigate a complex Government bureaucracy to get the help they need. Disaster survivors will no longer need to navigate multiple assistance forms across multiple agencies to get the help they need, saving time and energy to allow them to focus on their recovery and well-being. Survivors will have access to more flexible mechanisms to provide supporting documentation, such as virtual inspections and submitting photos of disaster damage from a mobile phone.

TRAVELING

 
For the more than 2 million daily passengers who travel through U.S. airports each year:

  • Americans will be able to renew their passports securely online, saving time from having to wait and the effort and cost required to print, go to a post office, and use a paper check. This new online process will be done with safety and security.
  • Passengers will have shorter security and check-in lines at airports due to increased use of technologies, like new security machines and computers with advanced screening features that streamline these processes.
  • Passengers with urgent, time-sensitive questions or concerns will find it easier to connect with and get help from the Transportation Security Administration through additional channels of communication.

FINANCING POST-SECONDARY EDUCATION

 
For the 1 in 6 Americans, or approximately 45 million people, who are managing their student loans:

  • Direct Loan borrowers will need to navigate only a single repayment portal on StudentAid.gov, so that they can apply for, manage, and repay their loans without having to visit multiple websites and manage multiple sets of credentials for different aspects of their student loans.
  • Public Service Loan Forgiveness candidates, including civil servants and active-duty service members, will be able to apply for the program with less paperwork than currently and without having to fill out forms with information they have already provided to the Federal government previously.
  • Students and borrowers can receive relevant recommendations for other benefits and services they may qualify for, like health care subsidies, broadband support, and food assistance, in order to connect them with support to lower additional economic barriers to post-secondary education completion.

MANAGING VA HEALTH CARE AND BENEFITS

 
For the 200,000 service members who transition to civilian life each year and the more than 18 million Veterans across the United States:

  • Service members and veterans will be able to use Login.gov accounts to access VA.gov and its information about the health care and benefits they’ve earned, and outdated and duplicate VA.gov sign-in options will be removed across VA websites and mobile apps.
  • Veterans and beneficiaries, and their caregivers or other designated representatives, will be able to access digital services through a single, integrated, and fully inclusive digital platform on VA.gov and a flagship VA mobile application so that VA’s customers don’t have to use separate portals, websites, or mobile applications when managing their health care and benefits online.

REDUCING BARRIERS FOR THOSE EXPERIENCING POVERTY

 
For the tens of millions of Americans who rely on critical safety net programs:

  • Low-income families can more easily enroll in Federal benefits and recertify their income status more easily across programs using direct certification, a process that automatically certifies income-eligible individuals without extra paperwork, instead of managing multiple, complicated processes that waste time and cause frustration.
  • Those navigating across multiple programs can expect a “no-wrong door” approach – interacting with one Federal program can help get them connected with other benefits and streamline enrollment for which they are eligible.

FINANCING YOUR BUSINESS

 
For the more than 30 million small business owners who may seek credit to grow their businesses and the 90% of U.S. farms that are small and family-owned:

  • Small business owners will be able to submit applications knowing that they will receive prompt and consistent service, such as reduced call center wait times, across Small Business Administration programs, including loans, grants, and certifications, because the agency will measure these experiences.
  • Farmers will be able to quickly and easily apply for loans from the Department of Agriculture with the support of digital tools, saving time, reducing unnecessary paperwork, and avoiding unnecessary trips to a county office.

SUPPORTING WOMEN, INFANTS, AND CHILDREN

 
For women seeking maternal health care and nutrition access in the critical early years of children’s lives:

  • More patients will be able to get more automated access to their electronic prenatal, birth, and postpartum health records (including lab results, genetic tests, ultrasound images, and clinical notes) to improve their experience and support better care coordination.
  • For the women who deliver 43% of all births in the United States each year covered by Medicaid, patients will have access to safer and more equitable care because of strengthened requirements for maternal health quality measurement, including perinatal quality and patient care experience, and measures will be evaluated by race and ethnicity to better identify and address inequities in maternal health care delivery and outcomes.
  • 7 million women and their children, including half of all infants born in the United States who are eligible for benefits through the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC), will be able to grocery shop online, providing an alternative way to access healthy foods for their families.

MANAGING YOUR HEALTH

 
All Americans should be able to access the vital health services they need at the time that they need them. Under this Executive Order:

  • Patients will have increased ability to use telehealth with their doctors, connecting rural Americans, individuals with disabilities, or individuals seeking the convenience of remote options with the health care they need.

UPDATING YOUR PERSONAL INFORMATION ONCE

 
For the more than 30 million people who move each year, and approximately 2 million people who change their names each year:

  • Individuals who move their residences can update their addresses one time with the Federal Government and choose which other Federal or State entities they would like that information shared with.
  • Individuals seeking to change their names will be able to do so without having to appear in person at a Social Security Administration office, provide a wet signature, and submit original documents.

ADDITIONAL ACTIONS

  • USA.gov will be redesigned as a centralized and streamlined “digital Federal front door” so the public can get access to all Government benefits, services, and programs in just 1 to 3 clicks, taps, or commands from the USA.gov homepage, without navigating duplicate and outdated Federal websites. That home page will feature a new user experience based on the key life events, moments that matter most, and top tasks that Americans experience throughout their lives when interacting with Government.
  • Tribal communities will be able to expect more streamlined and integrated grants application processes, rather than having to provide information over and over again to the Federal government and navigate across multiple agency websites.
  • The Fish and Wildlife Service will provide more of their service transactions online, including for special use permits for National Wildlife Refuge System locations and several high-volume application forms required for individuals and businesses that import, export, or re-export animals, plant, and their products internationally. These transactions currently can take weeks or even months to process, and can require multiple paper forms to be mailed.

 
This Executive Order is a continuation of the launch of the President’s Management Agenda (PMA) Vision, which prioritizes delivering excellent, equitable, and secure Federal services and customer experience. The PMA recognizes that improving the delivery, efficiency, security, and effectiveness of Government programs will advance equity, enhance people’s everyday interactions with public services, and provide greater opportunities for those who need it the most.
 
The Government’s primary mission is to serve. By placing people at the center of everything we do, the Government will be able to deliver timely, modern, and secure services to you – the people. We will rebuild trust in our Government, ensure no one is left behind, and inspire others to join us in serving future generations of Americans.

NY, CA, NJ Governors Assail Republican Tax Plan as ‘Evil in the Extreme,’ a Wrench to Nation’s Economic Engine

Blue State governors including New York’s Andrew Cuomo hope their Republican Congressmembers will do the right thing for their constituents; otherwise, they raise the specter of court challenges to Republican Tax Plan © 2017 Karen Rubin/news-photos-features.com

by Karen Rubin, News & Photo Features

Governors of New York and California and the Governor-Elect of New Jersey and California joined forces to condemn the Republican tax plan as a “stake in the heart” of the nation’s economic engine, a cynical ploy to punish Democratic-majority states, and only the first-step toward generating such an increase in the national debt to justify cuts in Medicare, Social Security, Medicaid, CHIP and other social programs, and threatened to challenge the legality of elements of the tax plan should it become law.

In a joint press call, New York Governor Andrew Cuomo, California Governor Jerry Brown and New Jersey Governor-Elect Phil Murphy and using phrases such as “evil,”  “nefarious” and “cynical,” raised issues of the legality of elements of the Republican tax plan, which shifts $1.5 trillion in wealth from middle class and working families to the wealthy  – indeed, 50% of the tax cuts go directly into the pocket of the top 1% – through lowered tax rates, elimination of the AMT (Alternative Minimum Tax), reductions if not elimination in the Estate Tax (which only impacts 2 out of 1000 families now), and new rules enabling the wealthiest to shelter tax through pass-throughs.

But the Republicans pay for the cuts by largely eliminating or significantly reducing the deductibility of state and local taxes, including property taxes, effectively double-taxing, something that has not existed since income taxes were first implemented in 1913, which disproportionately targets 12 states that happen to vote Democratic and also happen to be the donor states that account for 40% of the nation’s gross domestic product (GDP). A similar effort during the 1986 Reagan tax reform effort was defeated by both Republicans and Democrats. The governors say this may be challenged as unconstitutional double-taxation.

Other provisions, such as establishing a legal framework for “personhood” may also be challenged as unconstitutional.

The way the Republican tax plan is structured, it shifts wealth from the 12 “donor” (Democratic-majority) states, to the rest of the country, by eliminating or dramatically reducing the tax deductibility of state and local taxes, including property taxes. In effect, it makes those states structurally uncompetitive by effectively increasing taxes by 20-25 percent for homeowners, may reduce home values by that amount, as well as make it difficult for schools (which account for 60-65% of New Yorkers’ property taxes and 40% of California’s) to raise the revenue they need to property function. But while individuals lose the deductibility of SALT, corporations do not.

In a further blow to public education and stripping away of the separation of Church & State, the Republicans would allow the tax-exempt 529 funds, created to fund college, to be used for K-12 education for parochial and private schools, even homeschooling. (This is on top of repealing the Johnson Amendment, opening floodgates of “charitable” contributions to religious institutions to become political PACs; a particularly insidious breach of the Constitution’s Establishment clause because the religious leader preaching from the pulpit has a special ability to coerce.

The governors held at the hope that the wildly unpopular Congress (only 13% approval) and the most unpopular president in history (33% approval), will recognize the tax plan is similarly wildly unpopular, with barely 20% support, and that Republican Congressmen who have to stand for election in 2018, will do what is best for their constituents.

The Senate version, which eliminates the individual mandate from the Affordable Care Act (Obamacare), would result in 13 million more people without health insurance by 2025, and 10 percent annual increases in premiums on everyone else.

The bill also “pays” for the tax cuts to the richest Americans and corporations by eliminating the deductibility of student loan interest, tax credits for renewable energy, and opens the way for drilling in the Arctic National Refuge, and other provisions which help the upward mobility of working families and middle class striving to achieve the American Dream.

The governors held out a glimmer of hope that enough of the Republicans (the only ones who voted in favor of the tax plan) would vote for their constituents’ interests.

“The tax plan that passed Senate, the House, and is headed to reconciliation, is a long way from done. It is a fraud on the American people. They talk about tax cuts for middle class and working people, but what it is, is tax cut for the rich – 50% of the tax cuts go to the top 1%. That’s an inarguable fact. Their theory isn’t new or novel. It’s ‘trickle down’ on steroids.” He argued that instead of corporations taking their tax cuts to raise wages for workers or create more jobs  through investment, corporations in the past have pocketed the extra cash or used it to buy back stock (raising the share prices) or paying dividends.

“To add insult to injury,” Cuomo said. “the tax cut is then targeted at 12 states that happen to be Blue States where they target eliminating state and local deductions. People don’t understand what that will do, but it will be devastating for states. In essence, it is an increase in property taxes and state income tax only on those 12 states. It puts us at a structurally competitive disadvantage because structurally our taxes will be higher.” That gives residents additional complaint about their government (Republicans even now charge that New York’s taxes are high because of mismanagement, or lavish spending on services). Cuomo countered the claim by Republicans that the poorer states somehow subsidize the public services of the richer states.  New York, California and New Jersey are donor states, which means we put more into the [federal] till than we take out. This aggravates and enhances the injustice where we are subsidizing the other states, and now you’re using New York and New Jersey as a piggybank to finance tax cuts in other states.

“That amounts to political retaliation through the tax code. That’s why they passed it with only their own votes,” Cuomo charged.

California Governor Jerry Brown assailed the Republican tax plan saying, “the most immediate evil of this cynical maneuver called the tax bill is to further divide America when we are at one of our most divisive periods in history. The idea that a president and representatives only in the majority would use that power to penalize 12 states – most of which voted strongly against this president– is not going to bring country together. We are divided while some of our most important competitors are getting more unified, authoritarian. We need to come together. This will further divide blue states from red, Democrats from Republicans. It is evil in the extreme. It exacerbates inequality….It’s not right. It won’t stand.”

New Jersey Governor-Elect Philip Murphy further expounded on the devastating impact in terms of widening inequality and continuing down the awful path of us vs Washington leadership.

“It is based on the trickle down theory, which we have seen time and again doesn’t work. Executives get paid better, the gap between the top of corporate food chain and bottom widens; shareholders benefit from buybacks while working people are neglected. It is a scam at the ultimate extreme. On more than one occasion we all heard, when asked for the rationale, the awful answer [from Republicans] was ‘it is our donors, our donor base will dry up if we don’t.’ We saw the chaos Friday night, literally lobbyists hand-writing in pen, amending the bill. This is as bad as it gets.

“But in a ‘glass half full’ sense, as Governor Cuomo stated,  It’s not over yet. This is the ninth inning. Each of our states have Republican House members. This is beyond Republican, Democrat; it is a clear question of whether you are representing the constituents who elected you. Black & white.”

“The changes in the SALT deduction, are particularly problematic, Murphy said. “That’s been part of the tax code since income tax became legal in 1913. For over 100 years, Congress realized taxing people twice is unfair. We are the biggest odnor states in terms of the federal money we give. This will only make it worse.

“The stronger we are together, the more numbers, the more locked arms, we fight together as a team. There is a lot to be said for that. I am honored to be with you.”

Asked what actions, beyond political pressure on Republican members of Congress, the governors might take, they said that just as the Republicans, the day after Obamacare was signed into law, pledged to repeal and replace, they would also take whatever means – even court challenges– to repeal and replace this tax law.

“We’re looking at the legality now. [SALT deductions] has been in the tax code since it started over 100 years ago. This is double taxation – they are taxing taxes, this from the party that’s against taxation, redistribution [or what Republicans used to condemn as “class warfare”]. This is redistribution in an exponential form –taking from richer states and subsidizing a tax cut in less wealthy states. Hypocritical. Everything they said were against: double-taxation, taxing tax for first time, redistribution state to state, so may well be illegal, unconstitutional. We’re looking at it.”

“There may be some legal action but this is a quintessentially political challenge,” Governor Brown stated. “Our job is to communicate the fraudulent and nefarious character of this tax bill – the way it proceeded, which John McCain said follows no normal pathway. We want to make sure our members of Congress know they are hurting New York, California, New Jersey but also hurting America. We are the key elements of America’s engine of prosperity, and when Trump and his allies attack New York, New Jersey, California, they are attacking the vital seams of the American economy. That’s stupid. They will regret it, and we will do everything we can to convince our Republican representatives that the right thing to do is defeat.

Murphy said they are working with state Attorneys General “to tear up all the floor boards, to the fullest extent of law, and challenge this. There are 500 pages of amendments, a lot handwritten. I am betting there are flaws, holes. If we don’t succeed in the next few days, we will have to take this to the limit.

“This is double taxation and I’m not sure it’s legal,” said Cuomo. “We will find out if it is. But Governor Brown’s point is that it is counterproductive. These 12 states are 40% of GDP. If you say this will help the American economy, how do you do that by assaulting 12 states that are 40% of GDP: this will be negative for our states and regional economies. No doubt about that.”

“Attacking the innovation of NY, CA, NJ and others is just a dumb move, only explained by the desperate situation the Republican leadership find themselves,” Governor Brown added. “This president is the most unpopular is history. They are riding a dead horse in this tax bill, acting irrationally, not in interest of country, throwing a wrench into engine of economy.”

“The more people understand, the more people understand how unfair, divisive and harmful it is to them individually,” Cuomo commented. “The problem is, there is so much news, so much happening. This is so complicated – elimination of state and local taxes but the more people understand it, the more they are against it. Congresspeople and Senators ultimately have to go home, and if they vote for this, they are voting against the interests of their constituents, and they have election next year. Ultimately democracy works. A congressperson who votes for this, there’s no going home again.

“I’m an optimist for the simple reason that we all believe in a different America than this bill articulates,” Murphy said. “The more people understand what’s in this thing, the more actively they push back. What it will do for higher education by repealing tax deduction for student loans, stripping credits for renewable energy, opening Arctic to drilling, on and on –repealing the individual mandate in ACA – the more people realize what’s at stake, the more collectively they say this can’t go forward.

Largely eliminating the SALT deductions, Cuomo said, contradicts the Republican claim their tax plan is supposed to spur the economy. “But targeting 40% of GDP, then saying that’s how you are going to spur economy, by putting arrow into economic heart of these 12 states? There are predictions it will drop the value of homes in our states because property taxes in effect will go up 20-25% over night. If you drop the value of homes, disrupt the whole financial system. Mortgage foreclosures. I don’t think they understand what they are doing.

“We talk about [eliminating SALT deductions] as if it were a new concept,” Governor Cuomo said. “It’s not new. They proposed eliminating SALT during Reagan’s time. At that time, Democrats and Republicans both said it was wrong and defeated it. The difference now is the political extremism and their willingness to divide, and the political extremes they will go to.

“This is only step one of their plan – we know what their plan is, because not new, we’ve seen the playbook. Step one is tax cuts for the rich. Step 2, is to drive up the debt, the deficit, and then come back and say we have $1.5 trillion debt that we created (by cutting taxes for rich), and now we have this debt, we have to address it by cutting government spending. Where will they go? The right to Medicaid, healthcare for poor people. The right to CHIP for poor children, Right to housing programs, food stamps, etc. That’s inevitable. They are creating the debt that will then justify their philosophical step to cut government spending to hurt the poorest Americans.”

“Look at this in its entirety, beyond SALT,” Murphy added. “This is their way to cut Medicaid, Medicare, Social Security. It is the height of hypocrisy from the so-called deficit hawks. Look at higher education and student loans, Obamacare individual mandate, Seen result of trickle down. Pass through. Taken in its entirety, the Republican tax plan is exceedingly damaging not just to our states, but entire country.”

“Republicans saw Obamacare passed and the next day they started Repeal & Replace,” Cuomo said. “If they do this, the next day, we will start the repeal and replace of the divisive Tax Act.”

None of them mentioned, but should have, the increasing pressures on the federal government for disaster relief from climate catastrophes (hundreds of billions of dollars in 2017 alone), the need to address the opioid crisis, and to rebuild and mitigate infrastructure.

See also:

Republican Tax Scam: They Don’t Care 85% Oppose. Here’s Why

Republican Tax Plan is Attack on Blue States; Fight Back by Holding Money ‘in Escrow’

Ready the Revolution: GOP Tax Plan Decimates Middle-Class, Gives Rise to New American Aristocracy

Trump Selling Tax Plan in Missouri, the Show Me State: This is going to cost me a fortune, this thing — believe me.

Democrats Should Shut Down Government over Republican Tax Scam

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© 2017 News & Photo Features Syndicate, a division of Workstyles, Inc. All rights reserved. For editorial feature and photo information, go to www.news-photos-features.com, email [email protected]. Blogging at www.dailykos.com/blogs/NewsPhotosFeatures.  ‘Like’ us on facebook.com/NewsPhotoFeatures, Tweet @KarenBRubin